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DuroPower Inc. Terms and Conditions We, at DuroPower Inc. would like to welcome you to our family of customers. At our offices in Covina, California, we have a professional staff dedicated to make sure you receive the service and attention you expect from a high-quality power products store. Here at DuroPower Inc., we use rock-bottom prices and exemplary customer service to make every new customer into a regular customer. With that in mind, please read the following terms and conditions before ordering from our deep catalogue of products. Feel free to call or email our sales department at sales@duropower.com with any questions or concerns. The following terms and conditions apply to the use of this website as well as all power product transactions conducted through DuroPower Inc. Copyright All content appearing on this website is the property of DuroPower Inc., 677 Arrow Grand Circle, Covina, CA 91722, Copyright © 2005. All rights reserved. As a user, you are authorized to view, copy, print and distribute documents on this website so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2005 DuroPower Inc. All rights reserved Use of Site This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. DuroPower Inc. and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if DuroPower Inc. believes that customer conduct violates applicable law or is harmful to the interests of DuroPower Inc. and its subsidiaries. Warranty Policy All DuroPower power products include a 1-year parts-only manufacturer warranty for residential use and a 3-month parts-only manufacturer warranty for commercial use. Customer must report defect in writing within warranty period. Warranty starts on the day the product is shipped. Warranty coverage is for the original purchaser and nontransferable. We replace any non-consumable part that is proved to be defective in material or workmanship under normal use during the applicable warranty period. Warranty replacements will be made without charge for parts. Anything replaced under warranty becomes the property of ours and must be returned to us. All parts replaced under warranty will be considered as part of the original product and warranty on those parts will expire coincident with the original product warranty. DuroPower Inc. is responsible for the cost of the replacement part. Furthermore, DuroPower Inc. is responsible for shipping charges of the replacement part. However, the customer is responsible for sending the damaged part back to our facilities by hiring their own shipping company. Thus, the customer is responsible for shipping charges which are associated with returning the damaged part. Duropower Inc.does not refund "to"shipping charges.The purchaser is responsible for hiring their own shipping company to return the product. Furthermore, the customer is responsible for "to" and "from" shipping costs even in the case of defective "free shipping" items. Please take pictures and notes of generator defect(s) and email them to service@duropower.com. This will help us expedite your warranty claim. Exclusions to this Warranty Abuse, Neglect or Misuse This warranty is automatically void with any misuse of the product or any damage due by accident and/or collision, corrosion or rust, normal wear, wrong fuel type or fuel contamination, use in an application for which the product was not designed, unauthorized service, abuse, neglect, incorporation or use of unsuitable attachments or parts. Unauthorized alternation, installation or any cause other than defects in material or workmanship of the product is not covered under the warranty. Any other expense including consequential damages, incidental damages, or incidental expenses, including damage to property are not covered under the warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to some customers. Consumable Parts This warranty does not extend to consumable parts such as air, oil or fuel filters, fuel cut off valves, batteries, tires, sparkplugs, brushes, fuel injection nozzle valves, lubricant, fuses, rubber feet, receptacles or ignition plugs. As such, all expenses incurred in maintaining and replacing these consumable parts fall on the purchaser. Minor cosmetic damages that do not impact the operation or safety of the unit are expressly excluded from the warranty. Specifically, this warranty does not cover damage to plastic or outer parts. If such a part is damaged when you receive it, please refer to “Damaged Shipment Policy”. Damage to voltage regulators caused by failure to ground, short or overloading a generator product is not covered under the warranty. Batteries supplied with any generator product should be considered a bonus item and not covered under warranty. Batteries can be damaged by shock, shorting terminals, heat, acid spillage and a number of other factors that can not be controlled after it has left our facility. Spillage of acid as corrosion or damage caused by battery acid is not covered by warranty. Disclaimer of Consequential Damage and Limitation of Implied Warranties We disclaim any responsibility for the loss of time or use for product, transportation, commercial loss, or any other incidental or consequential damage. Any implied warranties are limited to the duration of the written limited warranty. Cancellation Policy Cancellation is when the purchaser/recipient changes his or her mind about an order after they have made the order. In other words, this cancellation policy does not apply to cases involving shipping damage or product defects. Cancellation notices must be emailed to service@duropower.com. Before Shipment: If the purchaser chooses to cancel an order “before shipment”, he or she is charged a 3% processing fee. After Shipment: “After shipment” cancelations are cancelations which are received after the product is shipped and before the product is delivered. If the purchaser chooses to make an “after shipment” cancelation, the “to” shipping cost is non-refundable. Furthermore, it is the responsibility of the purchaser/receiver to hire shipment of the product back to our facilities. If the receiver rejects delivery as a form of cancelation, the “to” and “from” shipping costs are still charged to the purchaser. In addition, a 3% processing fee is charged for “after shipment” cancelations. After Delivery: “After delivery” cancelations need to be received through email within 7 days of receiving the product. Products returned must be in new and resalable condition. For example, the product is no longer in “new and resalable condition” after it has been either filled with gasoline or started. The condition of the product is inspected upon return to DuroPower Inc. Duropower Inc. does not refund “to” shipping charges. The purchaser is responsible for hiring their own shipping company to return the product. Furthermore, the customer is responsible for “to” and “from” shipping costs even in the case of canceled “free shipping” items. Finally, a 3% processing fee and a 10% restocking fee is applied to “after delivery” cancelations. Damaged Shipment Policy All of our products which we ship out carry shipping insurance. In other words, if the shipment is damaged during transit, the purchaser/recipient is not responsible for “to” and “from” shipping costs. Damaged shipment must be reported within 72 hours of receiving the product. NO EXCEPTIONS! If there is any visible damage from the outside of the box, the receiver should indicate so on the waybill when signing for the package. The purchaser/recipient is required to open the packaging and inspect the shipment thoroughly and completely for damage. All visible damage and/or nonconformity, regardless of its severity, size or significance must be noted. Please email pictures and notes of the observed shipping damage to our customer service department at service@duropower.com. This helps DuroPower Inc. file claims of shipping damage against the shipping company. Minor cosmetic damages that do not impact the operation or safety of the unit are expressly excluded from the shipping insurance. Do not use the product. The shipping insurance is voided if the purchaser/receiver puts gas into the product. Do not discard box. The shipping insurance is voided if the purchaser/receiver throws away or cuts up the box.

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